Frequently Asked Questions

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Website Questions

Some products say "Backordered", what does this mean?

Due to higher than anticipated demand, we have so many orders on file that most of the time it means we cannot physically ship them out fast enough to be considered “In Stock”.  There will be a 6 – 12 week delay in shipping with products that say “Backordered”. Orders will be filled in order that they are received so simply place an order in the online store as you would for any “In Stock” item and they will be shipped as soon as we possibly can.

Some products say "Out of Stock", what does this mean?

Due to higher than anticipated demand, we are not accepting orders at this time for that product. We fill orders in the order that they were received and we are in full production. Please check back often as status can change anytime or join our waitlist and you will be emailed when the website has been restocked.

Product/Order Questions

Will you export ?

No, we do not export directly.  Please go to the Contact Us page for one of our dealers that Export our Products.

Are discounts available for Military/LE?

Yes, a 10% discount for active LE or active or retired Military.  Proof emailed to us is required.

How do I become a registered Dealer for RCI?

Please go to the Dealer page for updates.

What if I decide to cancel my order?

A 15% Administrative fee will be applied to your credit card or subtracted from your refund in order to cover the expenses of processing the initial order and processing your cancellation request.

When will my credit card be charged?

Upon the completion of your order in the checkout, you will be charged the full amount immediately including any applicable sales tax for any product shipped to WI.

How do I return an item?

You must call for return authorization. ALL return orders are subject to a 15% restocking fee.

NOTE: ALL XM2XI Integrated Benelli and ANY GUN sales are FINAL. Once a firearm has been transferred to an individual, it is no longer a new gun, whether fired or not. NO EXCEPTIONS.

Also all CUSTOM ORDERS are FINAL.

I live outside WI, will I pay sales tax at checkout?

No.  You are responsible to pay sales tax in the state you reside, including any local taxes.

Is there any warranty?

All RCI products have a 1 year limited warranty.  The warranty applies towards defects in materials or workmanship. The use of re-loaded ammunition, proof rounds, or factory ammunition that exceeds SAAMI specifications voids any warranty. Any repairs or modifications not done by RCI also voids any warranty.

Are there any legal requirements or restriction on the purchase of XRAIL Integrated or any RCI Products?

RCI ‘s policy is not to give legal or legislative advice. It is your responsibility to follow ALL your Federal, State, and local gun laws before you purchase any RCI Product. Legislation changes so be sure you know the current laws in your area. RCI will not ship any product to areas we know our products are banned.

For your convenience as a reference, here are a couple of useful links: BATFE’s Federal Firearms Regulations Reference Guide 2005 or http://www.nraila.org/GunLaws/.

PLEASE NOTE : RCI does not currently ship the XRAIL Integrated Benellis from our website to the District of Columbia, CA, CO, MD, MA, NJ, NY, or parts of IL (Aurora and Chicago) and parts of OH (Columbus, Cleveland, Cincinnati or Toledo) due to current state or local legislation banning  products like ours, unless you have a special permit (we would need copy for our records). For more detailed information from NRA-ILA Office of Legislative Counsel 1-6-10, click here.

PLEASE NOTE: In addition to territorial laws, the purchase, sale and (in certain circumstances) the possession and interstate transportation of firearms is regulated by the Gun Control Act of 1968 as amended by the Firearms Owners` Protection Act. Also, cities and localities may have their own firearms ordinances in addition to federal and territory laws. Details may be obtained by contacting local law enforcement authorities, and by consulting the State Laws and Published Ordinances – Firearms, available from the U.S. Government Printing Office, Washington, D.C. 20402.

Troubleshooting Questions

What happens if I pull the indexing spring and rotate the XRAIL Integrated without ammo in the main tube?

A. If released without being loaded the tube housing will try to unwind. The main tube spring will stop the tube housing from unwinding to its relaxed position. Doing this can damage the spring if you reset the housing to its original “set position” and the spring ends up hooked around the spring retainer peg that protrudes from the bottom of the inner tube housing. If spring is hooked on retainer peg, the system will not allow shells to be loaded into the XRAIL because it is hung up. Trying to load when the spring is hooked on the peg is what causes damage to the main spring.

B. If you pull pin and rotate tube housing in the loading direction without the main tube being loaded past the connection point you will wind the main tube spring around the central axis of the inner tube housing possibly causing the spring to be permanently damaged.

My XRAIL tubes do not rotate freely (sticks) inside the main housing unit, what wrong?

You have tightened the screws of the XRAIL to the barrel too much (too tight). This can cause an “ovaling” effect and hinder free motion of the tubes. Once you have the correct tightness of the barrel set screws to allow free rotation we recommend putting blue locktight on the barrel set screws to keep them from loosening.

My gun has tabs inside the gun's magazine tube, what do I do?

This is mainly on some new Remington shotgun models… those “tabs” inside the gun’s magazine tube need to be removed. Either take the gun to your favorite gunsmith or you can do it yourself if you are comfortable. Just drill them out and sand the tube down so there are no rough spots. Those would have to be removed if you were to put any magazine extension tube on the gun, as the ammo and follower will not pass by them.